Does website access matter for our business?
Yes, if your business is open to the public. Title III of the ADA covers it, and people sue businesses over their websites every week. Source: Department of Justice web accessibility guidance.
← All industries
If people buy tickets online, the ticketing has to work for everyone.
Any business open to the public can be sued over its website, and it is happening every week. In September 2026 alone, 360 lawsuits were filed (UsableNet). Federal website lawsuits rose 27% in 2025, to 3,117 (Seyfarth Shaw). The first half of 2026 was the busiest on record (UsableNet). It can start with a demand letter, or go straight to a lawsuit.
Seat maps, ticket checkouts and event calendars are the usual failures. A seat map that only works with a mouse can shut a visitor out of buying a ticket at all.
What usually breaks.
- Seat maps that need a mouse
- Ticket checkouts with unlabeled fields
- Event calendars a screen reader cannot follow
- Accessible seating not described online
- Promotional videos with no captions
Common questions
What kinds of barriers should we look for?
Look for barriers that prevent people from finding information or completing a task. Missing form labels, unreadable text and controls that cannot be used with a keyboard need attention. Source: Department of Justice web accessibility guidance.
Will a widget fix our website?
A widget does not replace fixing barriers in your code. Test the actual pages and customer tasks instead of relying on a badge or toolbar.
Where should we start checking?
Start with the tasks customers need to complete. Our free grade can identify problems for further review, and testing by people helps find barriers software misses.
Can we keep our existing site?
We can assess whether your existing site can be fixed. AI-powered fixes, tested by our team. If the work needs a rebuild, we explain the scope before you decide.
What's your site's grade?
Free. No account. Your grade is usually ready in 1 to 2 minutes.