Does website access matter for our business?
Yes, if your business is open to the public. Title III of the ADA covers it, and people sue businesses over their websites every week. Source: Department of Justice web accessibility guidance.
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The menu is a PDF. That is usually the case right there.
Any business open to the public can be sued over its website, and it is happening every week. In September 2026 alone, 360 lawsuits were filed (UsableNet). Federal website lawsuits rose 27% in 2025, to 3,117 (Seyfarth Shaw). The first half of 2026 was the busiest on record (UsableNet). It can start with a demand letter, or go straight to a lawsuit.
A menu posted as an image or a scanned PDF cannot be read by a screen reader at all. Online ordering and reservation tools are often third-party products, but the restaurant is the one named in the suit.
What usually breaks.
- Menus posted as images or scanned PDFs
- Online ordering that cannot be finished with a keyboard
- Reservation widgets with unlabeled fields
- Hours and location shown only inside images
- Gift card checkouts with keyboard traps
Common questions
What kinds of barriers should we look for?
Look for barriers that prevent people from finding information or completing a task. Missing form labels, unreadable text and controls that cannot be used with a keyboard need attention. Source: Department of Justice web accessibility guidance.
Will a widget fix our website?
A widget does not replace fixing barriers in your code. Test the actual pages and customer tasks instead of relying on a badge or toolbar.
Where should we start checking?
Start with the tasks customers need to complete. Our free grade can identify problems for further review, and testing by people helps find barriers software misses.
Can we keep our existing site?
We can assess whether your existing site can be fixed. AI-powered fixes, tested by our team. If the work needs a rebuild, we explain the scope before you decide.
What's your site's grade?
Free. No account. Your grade is usually ready in 1 to 2 minutes.