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Your government customers will ask.

If you build, host or run a website, app, payment portal or software product for a city, county, school or public hospital, your work is covered when they provide it to the public. They will push that obligation to you through the contract.

Expect requests for an accessibility conformance report (ACR, often called a VPAT) and a written plan to close any gaps. Being ready before the 2027 date is a sales advantage.

What usually breaks.

  • No current accessibility conformance report
  • Payment and form flows that trap keyboard users
  • Admin-generated PDFs a screen reader cannot read
  • Dashboards and charts with no text alternative
  • Timeouts with no warning or way to extend

Common questions

Who does Title II cover?

State and local governments: cities, counties, special districts, public schools and universities, and public hospitals. It also covers vendors that run their sites and apps under contract. Source: Department of Justice web accessibility guidance.

Do vendor tools belong in our review?

Include tools the government provides through vendor contracts. Payment portals, public forms and online documents can be part of the service people need to use. Source: Department of Justice digital accessibility rule.

Which public tasks should we check?

Check the tasks people need to access your services. Include applications, payments, meeting information and the documents required to complete them.

Is an automated check enough?

An automated check is only part of the work. People also need to test keyboard access, screen reader output and complete service paths.

What records should we keep?

Keep the scope, findings, fixes and retest results together. Record who owns unresolved barriers so the next site change does not lose them.

What's your site's grade?

Free. No account. Your grade is usually ready in 1 to 2 minutes.